Frequently Asked Questions
Here we answer common questions about our ashram offerings, shipping, and devotional products.
If you need further assistance, feel free to contact us.
Collapsible content
Are your products really made in Vrindavan?
Yes. All our offerings are prepared or sourced in Vrindavan using traditional methods and natural materials.
Are the malas and chandan handmade?
Yes. Our tulsi malas, chandan, raj sticks, and asans are handcrafted with care and devotional intention.
Where does the money from purchases go?
All proceeds go towards the seva of Shri Radha Bihari Lal Ji at Radhabiharikunj Ashram.
Do you ship outside India?
Currently we ship within India.
Can we visit the ashram?
Yes. Radhabiharikunj is a living ashram in Vrindavan and sincere seekers are welcome to visit.
How do I choose the right mala or product?
If you are unsure, feel free to contact us. We are happy to guide you based on your devotional practice.
What is your return policy?
We understand that devotional items are chosen with care.
If you experience any issue with your order, please review our complete Return Policy for detailed information regarding eligibility and process.
👉 You can read our full policy here:
Return & Refund Policy
How long does shipping take?
Orders are typically processed within 5-7 working days. Delivery timelines depend on your location and courier service availability.
You will receive tracking details once your order has been dispatched.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including UPI, debit/credit cards, and other available options at checkout.
How are the products packaged?
All items are carefully packed to maintain purity and prevent damage during transit.
We ensure respectful and secure packaging for all devotional materials.